Procare’s Return & Refund Policy
We offer full refunds on returned products that are unused or unsellable. All returned products must be shipped to our offices using the following address: 3610 E. Kearney Street, Unit 1 Springfield, MO 65803
The cost of postage, duties, taxes, and any potential brokerage fees must be covered by the customer, as Procare covers these costs when shipping into the USA and abroad. We often find that these costs may exceed the value of the product itself, so it may not be worthwhile. The only way to be certain is to contact your shipping carrier to determine the costs associated with returning the goods to our Missouri facility.
Please contact us via email at salesus@hairfoil.com before sending back any returns to request an RA #. You can also chat with us on WhatsApp here.
Damages & Discrepancies
Any damages or discrepancies must be reported to Procare within one week of receiving your order. Any claim must be accompanied by photos of the parcel your order arrived in, the shipping label, and the product you received. We do not accept returns on orders shipped internationally.
